h444 Privacy Policy

Last Updated: 1 January 2026

1 Introduction & Scope

h444 ("we", "us", "our", or the "Platform") is the operator of the online betting and casino service accessible at https://h444.im. We take the privacy of every player ("you" or "your") seriously and are committed to processing personal data responsibly, transparently, and securely.

This Privacy Policy sets out the categories of personal data we collect, the purposes for which we process that data, the lawful bases on which we rely, the third parties with whom we may share data, the period for which data is retained, and the rights available to you in respect of your personal data.

This policy applies to all individuals who:

• Visit the h444 website regardless of whether they register an account;
• Register and maintain an active player account on h444;
• Contact h444 customer support via live chat or email;
• Participate in any h444 promotion, tournament, or loyalty programme.

2 Data We Collect

2.1 Registration & Identity Data

When you create an h444 account, we collect the personal information necessary to verify your identity, set up your account, and comply with our Know Your Customer (KYC) obligations. This includes:

• Full legal name as it appears on your National Identity Document (NID);
• Date of birth (to confirm you are 21 years of age or older);
• Bangladesh mobile number;
• Email address;
• Residential address;
• A copy of your NID or other accepted government-issued identity document submitted during KYC verification.

2.2 Financial & Payment Data

To process deposits and withdrawals in BDT, h444 collects payment-related data including:

• Mobile financial service account details (bKash, Nagad, Rocket, Upay) associated with your registered mobile number;
• Bank card details (Visa, Mastercard) where card payment is used, including card number (stored in masked format only), expiry date, and billing address;
• Transaction history including deposit amounts, withdrawal requests, dates, and processing status.

h444 does not store full card numbers on its own servers. Card data is handled directly by our PCI-DSS compliant payment processing partners and is never transmitted to h444 in unmasked form.

2.3 Usage & Behavioural Data

As you use the h444 platform, we automatically collect data about how you interact with the service, including:

• IP address and approximate geographic location derived from it;
• Device type, operating system, and browser version;
• Pages visited, games played, bets placed, session start and end times;
• Clickstream data and navigation patterns within the platform;
• Error logs and crash reports.

2.4 Communications Data

When you contact h444 customer support via live chat or email, we retain records of those communications, including the content of messages, timestamps, support ticket identifiers, and resolution notes. This data is used to resolve your query, train support staff, and maintain a full history of player-support interactions for audit purposes.

2.5 Responsible Gaming Data

Where you make use of h444's responsible gaming tools — including deposit limits, loss limits, cooling-off periods, or self-exclusion — we record your preferences and the dates on which these settings were applied or modified. This data is retained to ensure compliance with your self-exclusion instructions and to prevent re-registration attempts during an active exclusion period.

3 How We Use Your Data

h444 processes your personal data for the following clearly defined purposes:

Purpose	Data Categories Used
Account creation & management	Registration & identity data, contact details
Age & identity verification (KYC)	Identity documents, date of birth, NID data
Processing deposits & withdrawals	Financial & payment data, identity data
Anti-money-laundering (AML) monitoring	Financial data, transaction history, identity data
Providing customer support	Communications data, account data
Platform security & fraud prevention	Usage data, IP address, device data, financial data
Responsible gaming compliance	Responsible gaming data, usage data, financial data
Personalised promotions (opt-in only)	Contact details, usage & behavioural data
Platform analytics & improvement	Usage & behavioural data (aggregated, anonymised)

h444 does not use your personal data for automated individual decision-making (profiling) that produces significant legal effects, except where such processing is strictly necessary for fraud detection and AML compliance, in which case you retain the right to request human review of any decision that materially affects your account.

4 Legal Basis for Processing

h444 relies on the following lawful bases when processing your personal data:

• Contract performance: Processing necessary to create and manage your account, execute bets, process payments, and deliver customer support as part of the service agreement between h444 and you as a registered player.
• Legal obligation: Processing required to comply with applicable anti-money-laundering (AML) regulations, KYC requirements, responsible gaming obligations, and audit record-keeping duties imposed by our international gaming licence.
• Legitimate interests: Processing carried out to detect and prevent fraud, maintain platform security, conduct aggregate analytics to improve the service, and enforce our Terms & Conditions — where these interests do not override your fundamental rights and freedoms.
• Consent: Processing of your data for direct marketing communications, where you have explicitly opted in during registration or at a later point. You may withdraw this consent at any time without affecting the lawfulness of prior processing.

5 Data Sharing & Disclosure

5.1 Service Providers

h444 shares personal data with carefully selected third-party service providers who assist in the operation of the platform. These providers act as data processors under binding contractual agreements and are permitted to use your data only for the specific purposes for which they are engaged. Categories of service providers include:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard network operators, for the purpose of processing deposits and withdrawals in BDT.
• Identity verification providers: Third-party KYC and AML screening services that assist in verifying NID documents and screening against sanctions lists.
• Game software providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other licensed game studios whose software is integrated into the h444 platform. These providers may receive session-level game data but do not receive your full identity profile.
• Cloud hosting and infrastructure providers: Servers and infrastructure services that host the h444 platform and its databases.
• Customer support platform providers: Live chat software vendors that power the h444 in-platform support system.
• Analytics providers: Services that process anonymised and aggregated platform usage data to help h444 understand and improve user experience.

5.2 Legal & Regulatory Disclosure

h444 may disclose personal data to law enforcement agencies, regulatory authorities, or other government bodies where we are legally required to do so, or where disclosure is necessary to prevent, detect, or prosecute fraud, money laundering, or other criminal activity. Such disclosures are made only to the extent strictly required by applicable law and are logged for internal audit purposes.

5.3 Business Transfers

In the event that h444 undergoes a merger, acquisition, restructuring, or sale of assets, personal data held on registered players may be transferred to the acquiring or successor entity as part of that transaction. You will be notified of any such transfer via a prominent notice on the h444 platform no less than 14 days in advance, and your continued use of the platform will constitute acceptance of the data transfer.

5.4 No Sale of Personal Data

h444 does not sell, rent, trade, or otherwise commercially transfer your personal data to any third party for that party's own marketing or commercial purposes. This commitment is absolute and applies regardless of the value or volume of data concerned.

6 International Data Transfers

h444 is operated as an international offshore gaming platform. Personal data collected from Bangladesh players may be transferred to, stored in, and processed in countries outside Bangladesh where h444's infrastructure partners, game providers, or payment processors are located. These countries may not have data protection laws equivalent to those in Bangladesh.

Where such transfers occur, h444 ensures that appropriate contractual safeguards are in place — including standard contractual clauses or equivalent data transfer mechanisms — to protect your personal data to a standard consistent with the principles described in this Privacy Policy. By using the h444 platform and accepting this Privacy Policy, you consent to your personal data being transferred internationally as described in this clause.

7 Data Retention

h444 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or audit obligations. The following general retention periods apply:

• Active account data: Retained for the duration of your active account relationship with h444.
• KYC and identity documents: Retained for a minimum of 5 years from the date of account closure, in compliance with international AML record-keeping standards.
• Financial transaction records: Retained for a minimum of 5 years from the date of the transaction.
• Customer support communications: Retained for 3 years from the date of the interaction.
• Self-exclusion records: Retained for the duration of the exclusion period plus 5 years following its expiry, to prevent re-registration attempts and maintain a complete responsible gaming history.
• Marketing preferences: Retained until you withdraw consent, after which they are promptly updated to reflect your opt-out status.
• Anonymised analytics data: Retained indefinitely in aggregated, anonymised form that cannot be used to identify any individual.

When personal data is no longer required, h444 destroys it securely using methods appropriate to the sensitivity of the data, including cryptographic erasure for digitally stored records and secure physical destruction for any paper records.

8 Cookies & Tracking Technologies

8.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. h444 uses cookies and similar technologies (such as local storage and session tokens) to operate the platform securely and to improve your experience as a player.

8.2 Categories of Cookies We Use

• Essential / Strictly Necessary Cookies: Required for core platform functions including maintaining your login session, processing bets, and ensuring payment security. These cookies cannot be disabled without disrupting your use of h444.
• Preference Cookies: Store your platform settings and personalisation preferences, such as your preferred language and display options, so that these are remembered between sessions.
• Analytics Cookies: Collect aggregated and anonymised data on how players navigate the platform — such as which pages are visited most frequently and where errors occur. This data helps h444 identify and fix technical issues and improve the overall user experience.
• Security Cookies: Help h444 detect and prevent fraudulent access attempts, bot activity, and other security threats by identifying anomalous session behaviour.

8.3 What We Do Not Use Cookies For

h444 does not use third-party advertising or retargeting cookies. We do not allow advertising networks to place cookies on our platform for the purpose of building behavioural profiles of h444 players to serve targeted advertisements on other websites.

9 Your Privacy Rights

As a registered player on h444, you hold the following rights in respect of your personal data. To exercise any of these rights, contact our support team via live chat or at [email protected] (plain text — not a clickable link). Requests are acknowledged within 5 business days and resolved within 30 calendar days.

• Right of Access: You may request a copy of all personal data h444 holds about you, along with information about how it is processed, on what legal basis, and with whom it is shared.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data we hold. For certain identity data, correction requests require submission of updated supporting documentation.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to h444's legal retention obligations (e.g., KYC records required under AML law cannot be deleted on request).
• Right to Restrict Processing: You may request that h444 restrict the processing of your data in certain circumstances, such as while the accuracy of data you have disputed is being verified.
• Right to Data Portability: You may request that h444 provide your personal data in a structured, commonly used, machine-readable format for transfer to another controller.
• Right to Object: You may object at any time to processing carried out on the basis of h444's legitimate interests, including profiling for fraud detection purposes, subject to our overriding legal obligations.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

10 Children & Minors

h444 is a strictly 21+ platform. We do not knowingly collect, store, or process personal data belonging to individuals under the age of 21. Registration is refused to any person who cannot confirm they are at least 21 years old, and age verification is conducted as part of our mandatory KYC process.

If h444 discovers or is notified that personal data belonging to a person under 21 has been collected — whether due to fraudulent misrepresentation during registration or any other reason — that data will be promptly deleted, the associated account will be permanently closed, and any deposits received will be handled in accordance with our Terms & Conditions and applicable regulatory guidance.

If you believe that a person under the age of 21 has registered on h444, please notify us immediately at [email protected] (plain text — not a clickable link).

11 Security Measures

h444 implements a layered set of technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, destruction, or disclosure:

• 256-bit SSL/TLS encryption on all data in transit between your device and our servers;
• Encryption at rest for sensitive data categories including KYC documents, payment data, and account credentials;
• Role-based access controls ensuring that h444 staff can access only the personal data necessary for their specific job function;
• Multi-factor authentication for administrative access to production systems;
• Regular penetration testing and vulnerability assessments conducted by independent security specialists;
• Intrusion detection systems monitoring for anomalous access patterns in real time;
• Secure data disposal procedures for decommissioned hardware and expired records.

Despite these measures, no system can guarantee absolute security. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, h444 will notify affected players promptly and without undue delay, providing details of the nature of the breach, the data involved, and the steps we are taking to address it.

12 Changes to This Policy

h444 reserves the right to update this Privacy Policy at any time to reflect changes in the way we operate the platform, changes in applicable law, or improvements in our data protection practices. When material changes are made, we will notify registered players via email and/or a prominent notice on the h444 platform at least 7 days before the updated policy takes effect.

The date shown in the "Last Updated" field at the top of this document indicates when the current version of this Privacy Policy came into force. We encourage you to review this policy periodically. Your continued use of h444 after the effective date of any updated version constitutes your acceptance of the revised policy.

13 Contact & Complaints

If you have any questions, concerns, or complaints about how h444 handles your personal data, or if you wish to exercise any of the privacy rights described in Clause 9, please contact our Data Support team through the following channels:

• Live Chat: Available 24/7 from within your h444 account dashboard. Select "Privacy & Data" from the support topic menu when initiating your chat.
• Email: [email protected] (plain text — not a clickable link). Please include "Privacy Request" in the subject line. Responses are provided within 5 business days.
• Response Hours: All times in Bangladesh Standard Time (BST, UTC+6).

h444 takes privacy complaints seriously. If you submit a formal privacy complaint, it will be escalated to a senior team member, acknowledged within 24 hours, and a full written response provided within 30 calendar days. If you are not satisfied with our response, you may escalate the matter to the relevant supervisory authority in your jurisdiction.